Business Phones

What you need to know about business phone systems

Communication is a vital aspect of any business, but with all the different business phone systems available, it can be difficult to know which is right for your needs. Whether you're looking to increase interoffice contact or solidify client relations with the right business phones, there are some general things you should keep in mind.

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Small Business Phone Systems

The size of your business is an important aspect to consider when you're looking at business telephone systems. Small business phone systems used to be ignored by telecommunications giants who focused on high-priced, technologically advanced options that only larger organizations could afford. Today's business world, however, is the domain of small start-ups and the entrepreneurial drive and, as such, modern phone systems are highly adaptable to a variety of needs.

Small businesses have communication needs that tend to revolve around creating a professional image at an affordable price. Considerations also need to be made in regards to the usability of the phone products and the technological know-how that is required to manage the systems. Look for phone systems that provide reliable answering and messaging services, as well as accurate call routing and devices that are easy to figure out.

Communication Tools

The size of your business is not the only element that dictates the type of business phones you require. Depending on how much direct contact you and your employees have with clients, you may be looking for phone systems that provide a variety of communication tools. Whether you're looking for a cordless phone that allows you mobility while you're getting your message across or a conference phone that lets everyone in the office join in on a call, usability and convenience are key.

Before you sign on to any business phone system, make sure its phones offer options such as:

  • Caller ID screens. A good caller ID screen provides enough space to see the name and number of the person who is calling. A great caller ID screen also leaves room for the date and time of the call.
  • Speaker phone. This offers the convenience of portability with the clarity of a wired phone.
  • Message-on-hold options. These will let you play music or tell your listeners about the latest business news.
  • Call forwarding. This allows your employees to attend to their business using cell phones both in and out of the office, without worrying about missing an important call.
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